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Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from Summit Sign & Safety, please call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund.
To help us process your return quickly, please note the following: Please call (1-800-786-4035) or email (customerservice@SummitSignSafety.com) the Customer Service Department to request a return merchandise authorization number (RMA#). No returns will be accepted or credited without RMA#. A Summit Sign and Safety customer service representative will provide you with an address to return the products.
Summit Sign and Safety's liability and the Buyer's exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manfuacturer's warranty policy; and will be submitted to the manufacturer for processing.
Carefully pack products and note the RMA# on the outside of the box. Include your return address information on all packages. Summit Sign and Safety cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return.
Summit Sign and Safety order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. All other returns will be subject to a 15% restocking fee and credited at original invoice cost. No overstock returns will be accepted older than one year from the invoice date. Return shipping expense is the responsibility of the shipper. Custom order or special order products are not returnable.